Date: Sat, 8 Nov 2008 19:54:58 +0000 (GMT) From: CustomerServices@t-mobile.co.uk To: XXXXXX@iki.fi Message-ID: <0005Ra4ETCTMH8TX@hatmsg014> Subject: Re: Traveling to Berlin Reference Number: 01065425 MIME-Version: 1.0 Content-Type: multipart/alternative; boundary="----=_Part_191558_9224687.1226174098368" X-Mailer: Genesys E-Mail 7.5.000.15 X-OriginalArrivalTime: 08 Nov 2008 19:54:58.0464 (UTC) FILETIME=[E0F62200:01C941DB] ------=_Part_191558_9224687.1226174098368 Content-Type: text/plain; charset=us-ascii Content-Transfer-Encoding: quoted-printable Thanks for your email XXXXXX, asking me the cost of calling and the data = charges in Germany and whether you'll be charged outside of the allowance= . I'll be glad to help you. As you've mentioned, you get an allowance of =A3250 to use every month on= =20the Flext 40 contract. I'm sorry to tell you that you'll be charged for using your phone outside= =20of the allowance while abroad. As you'll be going to Germany next month yyou'll be pleased to know that = using your phone there is really easy.=20 =20 If you've used your phone abroad before, the service (called roaming) is = normally still activated. But if this is the first time you'll be taking = your phone abroad it might benefit you to check that everything is activa= ted before you go. Although there is no charge to use the service, you ma= y be asked to pay a deposit on your account to activate it.=20 =20 All you have to do to activate the roaming service is call us on 150 from= =20your T-Mobile phone or 0845 412 5000 from a landline (Landline calls a= re charged at local rates if you're a BT customer, but if you're with ano= ther provider it may cost a bit more so do check). We're here 8am to 10pm= =20Monday to Friday and 8am to 8pm Saturday and Sunday. =20 Please click here for our step by step guide to using your phone abroad. = It helps you make sure you've thought of everything you need to do before= =20you go and whilst you're away.=20 =20 I've also listed below some reminders for when using your phone outside t= he UK. =20 Call charges from abroad are not included in any call allowance you have.= =20 Calls are charged at different rates depending on where you're visiting. = Click here to find out more on what you'll be charged for calls and data = charges.=20 You can often save a lot of money by taking advantage of our internationa= l savers. Click here to find out how.=20 To save money on incoming calls when you're abroad, please click here.=20 And just in case you need it, our customer services number when you're aw= ay is +44 7953 966 150. You can call this from your phone or from a landl= ine and you'll be charged at international rates.=20 For any further account related queries or if you want me to check whethe= r roaming is activated on your account is not please reply to this email = with the details below: =20 =20 your full name=20 your mobile number=20 your full address including postcode=20 your customer services password (if any).=20 If you've forgotten your password and you receive a bill, please answer t= he following: =20 The amount of your last bill=20 How you paid your last bill. If you'd like to change your password, please reply to this email with a = password of your choice and I'll be glad to add it to your account. =20 Thanks again for contacting me XXXXXX, I'm sure I've answered your query = clearly today. I wish you a safe journey. =20 If you have any further queries please reply to this email or visit our h= elp and advice section by clicking here =20 Kind regards Kajal Kiran Customer Services Email Team T-Mobile On 07/11/08 17:14, XXXXXX@iki.fi wrote:=20 I'm on the Flext40 contract which gives me 250GBP a month allowance. So when I visit Germany next month, I expect the charges I make out there to come out of that sum? How much are calls and more importantly, data charged in Germany? T-Mobile (UK) Limited Company Registered Number: 02382161 Registered Office Address: Hatfield Business Park, Hatfield, Hertfordshir= e, AL10 9BW Registered in England and Wales =20 NOTICE AND DISCLAIMER =20 This email (including attachments) is confidential. If you are not the in= tended recipient, notify the sender immediately, delete this email from y= our system and do not disclose or use for any purpose. ------=_Part_191558_9224687.1226174098368 Content-Type: text/html; charset=us-ascii Content-Transfer-Encoding: quoted-printable

Thanks for your emai= l XXXXXX, asking me the cost of calling and the data charges in Germ= any and whether you'll be charged outside of the allowance. I'll be = glad to help you.

 

As you've mentioned, you get an = allowance of =A3250 to use every month on the Flext 40 contract.

 

I'm sorry to tell you that you'l= l be charged for using your phone outside of the allowance while abroad.<= /FONT>

 

As you'll be going to Germany ne= xt month y= you'll be = pleased to know that using your phone there is really easy. <= o:p>

 <= /P>

If you've used your phone abroad= =20before, the service (called roaming) is normally still activated. But = if this is the first time you'll be taking your phone abroad it might ben= efit you to check that everything is activated before you go. Although th= ere is no charge to use the service, you may be asked to pay a deposit on= =20your account to activate it.

 <= /P>

All you have to do to activate t= he roaming service is call us on 150 from your T-Mobile phone or 0845 412= =205000 from a landline (Landline calls are charged at local rates if you= 're a BT customer, but if you're with another provider it may cost a bit = more so do check). We're here 8am to 10pm= Monday to Friday = and 8am to 8pm Saturday and Sunday.

 <= /P>

Please click here for our step by step guide to using your phone abroad.= =20It helps you make sure you've thought of everything you need to do bef= ore you go and whilst you're away.

 <= /P>

I've also listed below some remi= nders for when using your phone outside the UK.<= /o:p>

 <= /P>

And just in case you need it, ou= r customer services number when you're away is +44 7953 966 150. You can = call this from your phone or from a landline and you'll be charged at int= ernational rates.

 

For any further account related = queries or if you want me to check whether roaming is activated on your a= ccount is not please reply to this email with the details below:&n= bsp; 

 <= /P>

  • = your full name
  • = your mobile number
  • = your full address including postcode
  • = your customer services password (if any). <= /FONT>

If you've forgotten your passwor= d and you receive a bill, please answer the following:<= /SPAN>

 <= /P>

  • = The amount of your last bill =
  • = How you paid your last bill.

If you'd like to change you= r password, please reply to this email with a password of your choice and= =20I'll be glad to add it to your account.

 <= /P>

Thanks again for contacting= =20me XXXXXX, I'm sure I've answered your query clearly today. I wish you= =20a safe journey.

 <= /P>

If you have any further que= ries please reply to this email or visit our help and advice section by c= licking here

 

Kind regards


K= ajal Kiran
Customer Services Email Team
T-Mobile



On 07/11/08 17:14, XXXXXX@iki.fi wrote:

<= FONT face=3DArial>I'm on the Flext40 contract which gives me 250GBP a mon= th allowance.

So when I visit Germany next month, I expect the cha= rges I make out
there to come out of that sum?

How much are cal= ls and more importantly, data charged in Germany?
T-Mobile (UK) Limited
Company Registered Number:=20 02382161
Registered Office Address: Hatfield Business Park, Hatfield, = Hertfordshire, AL10 9BW
Registered in England and Wales
 
N= OTICE=20 AND DISCLAIMER
 
This email (including attachments) is confide= ntial.=20 If you are not the intended recipient, notify the sender immediately, del= ete=20 this email from your system and do not disclose or use for any=20 purpose.
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