Dear Mr Hendry I=E2=80=99m sorry that you had to write to us with regards to the data usag= e on your account. As requested, I'm responding to you via email. Please = accept my apologies for the delay in responding. =20 The X-Series Silver Add on was activated on 11 May 2007 on your account for= a monthly charge of =C2=A35.00. This Add on gives you unlimited Skype to = Skype calls and data usage with a fair usage policy of 1GB. Any internet u= sage made with Google Search, Yahoo Search, Mobile mails and Podcasts is in= cluded in your allowance. Your data usage doesn=E2=80=99t include using yo= ur mobile as a modem. When you exceed the 1GB allowance, you=E2=80=99ll be= sent an alert informing that the services for the Add on will be restricte= d until your next bill cycle date. The alert that was sent to you on 17 May 2008 was due to a technical error,= I=E2=80=99d request you to ignore the message. I=E2=80=98ve forwarded the= details to our technical team who will further investigate the matter for = you. However, if you continue to receive these alerts and the services are= restricted, please contact us on the below numbers so that we can further = assist you. Whenever you visit a website or webpage, a certain amount of data is utilis= ed from your allowance subject to the size of the page. For your reference= , I=E2=80=99ve mentioned below the details of the internet usage from 12 Ma= y 2008 until today. You=E2=80=99ve approximately used 20.82 MB. =20 Date=09 Usage (in bytes) 13 May 2008=0915375=20 15 May 2008=099377=20 17 May 2008=0919541666=20 20 May 2008=0921456=20 22 May 2008=091870378=20 23 May 2008=09168444=20 24 May 2008=09205890=20 Total=09 21832586 (i.e. 20.82 MB) Your next bill dated 12 June 2008 will include the complete details of the = amount of data used in Mega Bytes (MB). I=E2=80=99d request you to wait un= til the bill is generated, however if you wish to discuss it further you ca= n contact us on the below numbers and we=E2=80=99ll be happy to help you. = =20 For any further assistance, please call us on 333 (free) from your 3 mobile= phone or on 08707 330333 (national rate) from any other phone. I trust the above information resolves your query with regards to the alert= sent for the data allowance. Your views and opinions are important to us. Please take two minutes to co= mplete our short survey at http://www.three.co.uk/responsesurvey. Your fee= dback will help us deliver a better customer experience. Regards, Jitesh Gujral 3 Customer Services 08707 330 333 www.three.co.uk TRACKING NUMBER: A00002283365-00006742377 -----Original Message----- From: my3@three.co.uk Sent: 17 May 08 13:27:04 To: Cc:=20 Subject: My 3 Bill & Payments enquiry, PartyId 55297261, Msisdn 447882= 177974, From hendry__at__iki.fi """Sorry, there is no data usage for this mobile.""" I just received a surprisingly text message from 3 that I am exceeding my "= fair usage". My data traffic is usually 20 megs... i.e. NO WHERE CLOSE to 1= G. So WTF is going on? ------=_Part_1263_2724.1211659221810--